We at Great Lakes E-Learning Services Private Limited (“Great Learning”, “we”, “us”) respect
your privacy and want you to understand how we collect, use, and share data about you. This
or restrict our use of your personal data.
or use the Great Learning website, mobile applications, APIs or related services (the
The data controller for all data collected from you with regards to your use of the Services is
Great Lakes E-Learning Services Private Limited, a private company registered in India, with
the registered office at S-40, Second Floor, Vasant Square Mall, Vasant Kunj, New
Delhi-110070. You can get in touch with our privacy team at
use of the Services.
1. Legal Basis for Processing Data
We process your data on the basis of the following:
- Your explicit consent for processing your data (as mentioned in Section 2 below), and for
the purposes mentioned in Section 4 below;
- For the performance of contracts entered into by you for providing any of the Services;
- Our legitimate interests, i.e. registering and administering accounts on our Services to
provide you access to all content, updates and services you have purchased, and to
facilitate the efficient running and operation of our business
2. What Data We Collect
We collect certain data from you directly, like the information you enter yourself, data about your
participation in courses, and data from third-party platforms you connect with Great Learning.
We also collect some data automatically, like information about your device and what parts of
our Services you interact with or spend time using.
2.1 Data You Provide to Us
We may collect different data from or about you depending on how you use the Services. Below
are some examples to help you better understand the data we collect.
When you create an account and use the Services, including through a third-party platform, we
collect the following data you provide directly:
||In order to use certain features (like applying for a program), you need to
create a user account. When you create or update your account, we
collect and store the data you provide, like your Name, email address,
password, city, program/courses you like to learn, IP address, work
experience, industry where you work, phone number, and assign you a
unique identifying number (“Account Data”).
||You can also choose to provide profile information like a photo, social
media profile, or other data. Your Profile Data will be publicly viewable by
||Parts of the Services let you interact with other users or share content
publicly, including by sharing your e-portfolio, sharing your testimonial,
sending messages to program managers, or posting photos or other
work you upload. Such shared content may be publicly viewable by
others depending on where it is posted.
||When you enroll into a program, we collect certain data including which
program, courses, assignments and quizzes you’ve started and
completed; your exchanges with instructors, teaching assistants, and
other students; and essays, answers to questions, and other items
submitted to satisfy course requirements.
|Student Payment Data
||If you make payments, we collect certain data about your payment (such
as your name and email id) as necessary to process your payment. You
must provide certain payment and billing data directly to our payment
processing partners, including your name, credit card information, billing
address, and zip code. For security, Great Learning does not collect or
store sensitive cardholder data, such as full credit card numbers or card
|Instructor and Moderator Payment Data
||If you are an instructor or a Moderator, you should create an account
with us where we collect your email address, phone number, social
media profile, physical address, PAN, GSTIN, bank details or other data
necessary for us to send payments to you. For security, Great Learning
does not collect or store sensitive bank account information. The
collection, use, and disclosure of your payment and billing data is subject
|Data About Your Accounts on Other Services
We may obtain certain information through your social media or other
online accounts if they are connected to your Great Learning account. If
you log in to Great Learning via LinkedIn or another third-party platform
or service, we ask for your permission to access certain information
about that other account. For example, depending on the platform or
service we may collect your name, educational details, professional
details, account ID number, login email address, physical address etc.
Those platforms and services make information available to us through
their APIs. The information we receive depends on what information you
(via your privacy settings) or the platform or service decide to give us.
If you access or use our Services through a third-party platform or
service, or click on any third-party links, the collection, use, and sharing
of your data will also be subject to the privacy policies and other
agreements of that third party.
|Sweepstakes, Promotions, and Surveys
||We may invite you to complete a survey or participate in a promotion
(like a contest, sweepstakes, or challenge), either through the Services
or a third-party platform. If you participate, we will collect and store the
data you provide as part of participation, such as your name, email
unless otherwise stated in the official rules of the promotion or in another
promotion or survey, including for notifying winners and distributing
rewards. To receive a reward, you may be required to allow us to post
some of your information publicly (like on a winner’s page). Where we
use a third-party platform to administer a survey or promotion, the third
|Communications and Support
||If you contact us for support or to report a problem or concern
(regardless of whether you have created an account), we collect and
store your contact information, messages, and other data about you like
your name, email address, location, operating system, IP address, and
any other data you provide or that we collect through automated means
(which we cover below). We use this data to respond to you and
research your question or concern, in accordance with this Privacy
The data listed above is stored by us and associated with your account.
2.2 Data We Collect through Automated Means
When you access the Services (including browsing courses), we collect certain data by
automated means, including:
||Technical data about your computer or device, like your IP address,
device type, operating system type and version, unique device
identifiers, browser, browser language, domain, and other systems data,
and platform types (“System Data”).
||Usage statistics about your interactions with the Services, including
programs and courses accessed, time spent on pages or the Service,
pages visited, features used, click data, date and time, and other data
regarding your use of the Services (“Usage Data”).
|Approximate Geographic Data
||An approximate geographic location, including information like country,
city, and geographic coordinates, calculated based on your IP address.
The data listed above is collected through the use of server log files and tracking technologies,
as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and
associated with your account.
3. How We Get Data About You
We use tools like cookies, web beacons, analytics services, and advertising providers to gather
the data listed above. Some of these tools offer you the ability to opt out of data collection.
3.1 Cookies and Data Collection Tools
Google Analytics and third party advertisers) use server log files and automated data collection
tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web
beacons (together, “Data Collection Tools”) when you access and use the Services. These
Data Collection Tools automatically track and collect certain System Data and Usage Data (as
detailed in Section 1) when you use the Services. In some cases, we tie data gathered through
or device or to store data in your browser) for things like analyzing your use of the Services,
personalizing your experience, making it easier to log into the Services, and recognizing you
when you return. We use web beacons (small objects that allow us to measure the actions of
visitors and users using the Services) for things like identifying whether a page was visited,
identifying whether an email was opened, and advertising more efficiently by excluding current
users from certain promotional messages or identifying the source of a new page visit.
Great Learning uses the following types of cookies:
- Preferences: cookies that remember data about your browser and preferred settings
that affect the appearance and behavior of the Services (like your preferred language).
- Security: cookies used to enable you to log in and access the Services; protect against
fraudulent logins; and help detect and prevent abuse or unauthorized use of your
- Functional: cookies that store functional settings (like the volume level you set for video
- Session State: cookies that track your interactions with the Services to help us improve
the Services and your browsing experience, remember your login details, and enable
processing of your course purchases. These are strictly necessary for the Services to
work properly, so if you disable them then certain functionalities will break or be
You can set your web browser to alert you about attempts to place cookies on your computer,
to use some or all features of the Services, and your experience may be different or less
Some of the third-party partners who provide certain features on our site may also use Local
Storage Objects (also known as flash cookies or LSOs) to collect and store data.
We use the 3rd-party browser and mobile analytics services like Google Analytics, Hotjar,
GetSiteControl, Mixpanel, Leadsquared, Wistia, YouTube and Drift on the Services. These
services use Data Collection Tools to help us analyze your use of the Services, including
information like the third-party website you arrive from, how often you visit, events within the
Services, usage and performance data. We use this data to improve the Services, better
understand how the Services perform on different devices and provide information that may be
of interest to you.
3.3 Online Advertising
We use third-party advertising services like Facebook, Google’s ad services, and other ad
networks and ad servers to deliver advertising about our Services on other websites and
applications you use. The ads may be based on things we know about you, like your Usage
Data and System Data (as detailed in Section 1), and things that these ad service providers
know about you based on their tracking data. The ads can be based on your recent activity or
activity over time and across other sites and services and may be tailored to your interests.
Depending on the types of advertising services we use, they may place cookies or other
tracking technologies on your computer, phone, or other devices to collect data about your use
of our Services, and may access those tracking technologies in order to serve these tailored
advertisements to you. To help deliver tailored advertising, we may provide the service
providers with your email address and content that you share publicly on the Services.
4. What We Use Your Data For, and How Long We Store it
4.1 How we use your data
We use your data to do things like provide our Services, communicate with you, troubleshoot
issues, secure against fraud and abuse, improve and update our Services, analyze how people
use our Services, serve personalized advertising, and as required by law or necessary for safety
We use the data we collect through your use of the Services to:
- Provide and administer the Services, including to display customized content and
facilitate communication with other users;
- Process your requests and orders for programs, courses, specific services, information,
- Communicate with you about your account by:
- Responding to your questions and concerns;
- Sending you administrative messages and information, including messages from
instructors and teaching assistants, notifications about changes to our Service,
and updates to our agreements;
- Sending you information and in-app messages about your progress in courses,
rewards programs, new services, new features, promotions, newsletters, and
other available courses (which you can opt out of at any time);
- Sending push notifications to your wireless device to provide updates and other
relevant messages (which you can manage from the “options” or “settings” page
of the mobile app);
- Manage your account preferences;
- Facilitate the Services’ technical functioning, including troubleshooting and resolving
issues, securing the Services, and preventing fraud and abuse;
- Solicit feedback from users;
- Market and administer surveys and promotions administered or sponsored by Great
- Learn more about you by linking your data with additional data through third-party data
providers or analyzing the data with the help of analytics service providers;
- Identify unique users across devices;
- Tailor advertisements across devices;
- Improve our Services and develop new products, services, and features;
- Analyze trends and traffic, track purchases, and track usage data;
- Advertise the Services on third-party websites and applications;
- As required or permitted by law; or
- As we, in our sole discretion, otherwise determine to be necessary to ensure the safety
or integrity of our users, employees, third parties, the public, or our Services.
4.2 Criterion For Determining Data Retention Period
It is not possible for us to determine a specific period for which we may retain your data.
However, we will retain your data for longer than necessary, taking into account the following:
- The purpose(s) and use of your data, both now and in the future (such as whether it is
necessary to continue to store that information in furtherance of our obligations under a
contract with you, or to contact you in the future);
- Whether we have any legal obligation to continue processing your data (such as any
record-keeping obligations imposed by any applicable law);
- Whether we have any further legal basis to continue processing your information
(including your consent);
- Whether there is any relevant agreed industry practice on how long such data should be
- The levels of risk and liability involved for us to continue holding the data;
- The amount of difficulty we may face to ensure the data can be kept updated and
- Any other circumstances (such as the nature and status of Great Learning’s relationship
5. Who We Share Your Data With
We share certain data about you with instructors, program managers, other students,
companies performing services for us, our business partners, analytics and data enrichment
providers, your social media providers, companies helping us run promotions and surveys, and
advertising companies who help us promote our Services. We may also share your data as
needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can
share data in other ways if it is aggregated or de-identified or if we get your consent.
We may share your data with third parties under the following circumstances or as otherwise
- With Your Learning Consultants, Admissions and Great Learning Team: We share
data that we have about you with your Learning Consultant and our Admission Team, so
they can suggest the right program or course for you. This data may include things like
your city, country, browser language, operating system, device settings, email id, phone
number, your work experience and other work-related information, your activities on our
website and learning management system.
- With Your Instructors, Evaluators, Moderators and Mentors: We share data that we
have about you with instructors or teaching assistants for courses you enroll in or
request information about, so they can improve their courses for you and other students.
This data may include things like your city, country, browser language, operating system,
device settings, email id, phone number, your work experience, and other work-related
information, your activities on our website and learning management system.
- With Other Students and Instructors: Depending on your settings, your shared
content, and profile data may be publicly viewable, including to other students and
instructors. If you ask a question to an instructor or teaching assistant, your information
(including your name) may also be publicly viewable by other users depending on your
- With Students, public and other mentors: If you’re a mentor or Instructor, we share
data that we have about you with students, program managers and employees of Great
Learning, so they can reach out to you to clarify questions or provide services to you.
This data may include things like your name, email id, phone number, professional and
education details, your activities on our website and learning management system.
- With Service Providers, Contractors, and Agents: We share your data with third-party
companies who perform services on our behalf, like payment processing, reward
processing, data analysis, marketing, and advertising services (including retargeted
advertising), email and hosting services, and customer services and support. These
service providers may access your personal data and are required to use it solely as we
direct, to provide our requested service.
- With Business Partners: We have agreements with other websites and platforms to
distribute our Services and drive traffic to Great Learning.
- With Analytics and Data Enrichment Services: As part of our use of third-party
analytics tools like Google Analytics and data enrichment services like Clearbit or Pipl,
we share certain contact information, Account Data, System Data, Usage Data (as
detailed in Section 1), or de-identified data as needed. De-identified data means data
where we’ve removed things like your name and email address and replaced it with a
token ID. This allows these providers to provide analytics services or match your data
with publicly-available database information (including contact and social information
from other sources). We do this to communicate with you in a more effective and
- To Power Social Media Features: The social media features in the Services (like the
Facebook Share) may allow the third-party social media provider to collect things like
your IP address and which page of the Services you’re visiting, and to set a cookie to
enable the feature. Your interactions with these features are governed by the third-party
- To Administer Promotions and Surveys: We may share your data as necessary to
administer, market, or sponsor promotions and surveys you choose to participate in, as
required by applicable law (like to provide a winners list or make required filings), or in
accordance with the rules of the promotion or survey.
- For Advertising: If we decide to offer advertising in the future, we may use and share
certain System Data and Usage Data with third-party advertisers and networks to show
general demographic and preference information among our users. We may also allow
advertisers to collect System Data through Data Collection Tools (as detailed in Section
2.1), and to use this data to offer you targeted ad delivery to personalize your user
experience (through behavioral advertising) and undertake web analytics. Advertisers
may also share with us the data they collect about you. To learn more or opt out from
participating ad networks’ behavioral advertising, see Section 6.1 (Your Choices About
the Use of Your Data) below. Note that if you opt out, you’ll continue to be served
- For Security and Legal Compliance: We may disclose your data to third parties if we
(in our sole discretion) have a good faith belief that the disclosure is:
- Permitted or required by law;
- Requested as part of a judicial, governmental, or legal inquiry, order, or
- Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid
- Required to detect, prevent, or address fraud, abuse, misuse, potential violations
of law (or rule or regulation), or security or technical issues; or
- Reasonably necessary in our discretion to protect against imminent harm to the
rights, property, or safety of Great Learning, our users, employees, members of
the public, or our Services.
- We may also disclose data about you to our auditors and legal advisors in order
- During a Change in Control: If Great Learning undergoes a business transaction like a
merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale
of all or some of its assets, we may share, disclose, or transfer all of your data to the
successor organization during such transition or in contemplation of a transition
(including during due diligence).
- After Aggregation/De-identification: we can disclose or use aggregate or de-identified
data for any purpose.
- With Your Permission: with your consent, we may share data to third parties outside
We use appropriate security based on the type and sensitivity of data being stored. As with any
internet-enabled system, there is always a risk of unauthorized access, so it’s important to
protect your password and to contact us if you suspect any unauthorized access to your
Great Learning takes appropriate security measures such as using HTTPS to transfer your data
to protect against unauthorized access, alteration, disclosure, or destruction of your personal
data that we collect and store. These measures vary based on the type and sensitivity of the
data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that
communications between you and Great Learning, the Services, or any information provided to
us in connection with the data we collect through the Services will be free from unauthorized
access by third parties. Your password is an important part of our security system, and it is your
responsibility to protect it. You should not share your password with any third party, and if you
believe your password or account has been compromised, you should change it immediately.
7. Your Rights
You have certain rights around the use of your data, including the ability to opt out of
promotional emails, cookies, and collection of your data by certain analytics providers. You can
update or terminate your account from within our Services, and can also contact us for
individual rights requests about your personal data such to to restrict our processing of your
data, to erase all data we have stored about you, and the right to ask for the data to be provided
to you/ported to any other service in a commonly used machine readable format.
Parents who believe we’ve unintentionally collected personal data about their underage child
should contact us for help deleting that information.
7.1 Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be able to use certain
features of the Services
- To stop receiving promotional communications from us, you can opt out by using the
unsubscribe mechanism in the promotional communication you receive or by changing
the email preferences in your account. Note that regardless of your email preference
settings, we will send you transactional and relationship messages regarding the
Services, including administrative confirmations, order confirmations, important updates
about the Services, and notices about our policies.
- The browser or device you use may allow you to control cookies and other types of local
data storage. Your wireless device may also allow you to control whether location or
other data is collected and shared.
- To get information and control cookies used for tailored advertising from participating
companies, see the consumer opt-out pages for the
Network Advertising Initiative and
Digital Advertising Alliance, or if you’re located in the
European Union, visit the Your
Online Choices site. To opt out of Google’s display advertising
or customize Google
Display Network ads, visit the
Google Ads Settings page.
- To opt out of allowing Google Analytics, Hotjar, Mixpanel, ZoomInfo, or Clearbit to use
your data for analytics or enrichment, see the
Google Analytics Opt-out Browser Add-on,
Hotjar Opt-Out Cookie,
ZoomInfo’s policy, and
Pipl Removal from Search results.
If you have any questions about your data, our use of it, or your rights, contact us at
7.2 Accessing, Updating and Correcting, Porting and Deleting
Your Personal Data
You can access and update your personal data that Great Learning collects and maintains as
- To update data you provide directly, log into your account and update your account at
- To terminate your account:
- If you are a student, instructor or a mentor, write to
delete your account permanently.
- Please note: even after your account is terminated, some or all of your data may
still be visible to others, including without limitation any data that has been (a)
copied, stored, or disseminated by other users (including in course comment); (b)
shared or disseminated by you or others (including in your shared content); or (c)
posted to a third-party platform. Even after your account is terminated, we retain
your data for as long as we have a legitimate purpose to do so (and in
accordance with applicable law), including to assist with legal obligations, resolve
disputes, and enforce our agreements. We may retain and disclose such data
- To request to access, correct, port, or delete your personal data, or to restrict processing
of your personal data, please email
Please allow up to 30 days for a response. For your protection, we may require that the request be sent through
email address associated with your account, and we may need to verify your identity
before implementing your request. Please note that we post deletion, we may retain
certain data where we have a lawful basis to do so, including for mandatory
record-keeping and to complete transactions.
7.3 Revocation of Consent
We recognise that the processing of your data may be based on your consent. In case you wish
to withdraw such consent given to us for the processing of your data as identified in Section 3
above, please e-mail us at email@example.com .
Please allow up to 30 days for a response. For your protection, we may require that the request
be sent through the email address associated with your account, and may need to verify your
identity before implementing your request.
Further, please note that such revocation of consent shall be prospective in nature, and shall
not affect the lawfulness of any data processed based on your consent given prior to revocation.
While we take all measures to protect and secure your data, we understand that you may have
grievances about our use of your data, or of our data protection measures. Please feel free to
reach out to us at firstname.lastname@example.org
with any such complaints.
In case you are not satisfied with our response, you can also reach out to the national data
protection authorities in your region (provided you are in the EU). The list of national data
protection authorities for EU member states may be accessed
Please note that while we urge you to write to us for any grievances or with any complaints you
may have, this does not preclude you from directly approaching the national data protection
authorities mentioned above.
7.5 Our Policy Concerning Children
We recognize the privacy interests of children and encourage parents and guardians to take an
active role in their children’s online activities and interests. Children under 13 (or under 16 in the
European Economic Area) should not use the Services. If we learn that we’ve collected
personal data from a child under those ages, we will take reasonable steps to delete it.
Parents who believe that Great Learning may have collected personal data from a child under
those ages can submit a request that it be removed to
8. Jurisdiction-Specific Rules
If you live in California, you have certain rights to request information. Users outside of the
United States should note that we transfer data to India and other areas outside of the
European Economic Area.
8.1 Users in California
If you are a California resident, you have the right to request certain details about what personal
information we share with third parties for those third parties’ direct marketing purposes. To
submit your request, send an email to
Since the internet industry is still working on Do Not Track standards, solutions, and
implementations, we do not currently recognize or respond to browser-initiated Do Not Track
8.2 Users Outside of the U.S.
Great Lakes E-Learning Services Private Limited. is headquartered in India, and in order to
provide the Services to you, we must transfer your data to India and process it there. By visiting
or using our Services, you consent to the storage of your data on servers located in India. If you
are using the Services from outside India, you consent to the transfer, storage, and processing
of your data in and to India or other countries. Specifically, personal data collected in
Switzerland and the European Economic Area (“EEA”) is transferred and stored outside those
That data is also processed outside of Switzerland and the EEA by Great Lakes E-Learning
Services Private Limited, or our service providers, including to process transactions, facilitate
payments, and provide support services as described in Section 4. We have entered into data
processing agreements with our service providers that restrict and regulate their processing of
your data on our behalf, with appropriate safeguards to ensure security of your data. By
submitting your data or using our Services, you consent to this transfer, storage, and processing
by Great Learning and its processors.
9. Updates & Contact Info
When we make a material change to this policy, we’ll notify users via email, in-product notice, or
another mechanism required by law. Changes become effective the day they’re posted. Please
contact us via email with any questions, concerns, or disputes.
will notify you via email, through a notification posted on the Services, or as required by
applicable law. We will also include a summary of the key changes. Unless stated otherwise,
modifications will become effective on the day they are posted.
As permitted by applicable law, if you continue to use the Services after the effective date of any
change, then your access and/or use will be deemed an acceptance of (and agreement to follow
Any capitalized terms not defined in this policy are defined as specified in Great Learning's
to contact our privacy team (including our designated personal information protection manager)
at email@example.com .
What are cookies?
Cookies are small text files stored by your browser as you browse the internet. They can be
used to collect, store, and share data about your activities across websites, including on Great
Learning. Cookies also allow us to remember things about your visits to Great Learning, like
your account ID, and to make the site easier to use.
We use both session cookies, which expire after a short time or when you close your browser,
and persistent cookies, which remain stored in your browser for a set period of time. We use
session cookies to identify you during a single browsing session, like when you log into Great
Learning. We use persistent cookies where we need to identify you over a longer period, like
when you request that we keep you signed in.
(“flash cookies”), to deliver, measure, and improve our services in various ways. We use these
cookies both when you visit our site and services through a browser and through our mobile
app. As we adopt additional technologies, we may also gather additional data through other
|Authentication and security
- To log you into Great Learning
- To protect your security
- To help detect and fight spam, abuse, and other
activities that violate Great Learning’s agreements
For example, cookies help authenticate your access to Great Learning and prevent
unauthorized parties from accessing your accounts
- To remember data about your browser and your
- To remember your settings and other choices you’ve
For example, cookies help us remember the program you’re interested in, so we can provide
communication relevant to this program each time you visit.
|Analytics and research
- To help us improve and understand how people use
For example, cookies help us test different versions of Great Learning to see which features or
content users prefer, web beacons help us determine which email messages are opened, and
cookies help us see how you interact with Great Learning, like the links you click on.
We also work with a number of analytics partners, including Google Analytics and Mixpanel,
including by noting the sites from which you arrive. Those service providers may either collect
that data themselves or we may disclose it to them.
You can opt out of some of these services through tools like the
Google Analytics Opt-out
Browser Add-on and Hotjar Opt-Out Cookie.
- To customize Great Learning with more relevant content
For example, cookies help us show a personalized list of recommended programs on the
- To provide you with more relevant advertising
To learn more about targeting and advertising cookies and how you can opt out, visit
or if you’re located in the European
Union, visit the Your Online Choices site.
Please note that where advertising technology is integrated into the Services, you may still
receive advertising on other websites and applications, but it will not be tailored to your
When using mobile applications you may also receive tailored in-app advertisements. Apple
iOS, Android OS, and Microsoft Windows each provide its own instructions on how to control
in-app tailored advertising. For other devices and operating systems, you should review your
privacy settings or contact your platform operator.
What are my privacy options?
- Most browsers automatically accept cookies, but you can change your browser settings
to decline cookies by consulting your browser’s support articles. If you decide to decline
cookies, please note that you may not be able to sign in, customize, or use some
interactive features in the Services.
- Flash cookies operate differently than browser cookies, so your browser’s
cookie-management tools may not remove them. To learn more about how to manage
Flash cookies, see
Adobe’s article on
managing flash cookies
Storage Settings panel.
- To get information and control cookies used for tailored advertising from participating
companies, see the consumer opt-out pages for the
Network Advertising Initiative and
Digital Advertising Alliance, or if you’re located in the
European Union, visit the Your
Online Choices site. To opt out of Google Analytics’ display advertising or customize
Google Display Network ads, visit the
Google Ads Settings page.
- For general information about targeting cookies and how to disable them, visit
Updates & Contact Info
policy on our site with a new effective date. If we make any material changes, we’ll take
reasonable steps to notify you in advance of the planned change.