This role sits in the Program Office which is a part of the international delivery operations team - the team responsible for handling of end-to-end journey of the learners. 

A program manager owns the entire life cycle of a cohort of learners, from the enrolment to the completion of the program journey. Learners are working professionals from across the globe, aspiring to upskill in new age / digital competencies, like data analytics, data science, artificial intelligence et. al. 

In this role of a Program Manager, one has to, 

• Be the first point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner
• Foster meaningful relationships with participants, understand their needs & preferences, and deliver a personalised experience 
• Drive all the Program Office responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, industry professionals et. al.
• Monitor, diagnose and drive interventions around participants’ performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes.
• Contribute to organisation building by identification, development and implementation of processes for efficient and effective program management

We are looking to hire passionate Inside Sales professionals for our Sales team. It'll be a remote opportunity/WFH at the moment and will be based in either Gurgaon or Bangalore post re-opening of office. The role involves high volume calling coupled with attractive monthly incentives!

Your primary job responsibility will include (and not limited to):

• Driving inquiries & admissions for the online/blended learning programs offered for the International/Domestic Markets
• Looking after entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
• Counseling experienced professionals via call, email or in-person on which course will be useful to their career progression and suggest the best options
• Updating and maintaining MIS reports

• Manage and optimize online campaigns to drive Growth in target international markets
• Strategize and monitor performance marketing as well as organic campaigns to generate leads for our courses.
• Work with sales teams to drive the end outcomes of generating enrolments into the program
• Monitor lead quantity and quality metrics to maximize enrolments within the defined budgets
• Plan and implement engagement activities for lead nurturing (for example - webinars, email-based outreach, cross-sell, etc)
• Prepare and/or review marketing collaterals for various courses
  
• Identify new partners and channels to grow leads at top of the funnel
• Create daily, weekly, and monthly reporting to drive business goals
• Provide insights into market conditions, competitor activity, and customer behaviour, etc
  

• Execute the filming of high quality professional audio and video footage (arrange for and operate required camera, audio and lighting equipment) and work with the talent to deliver within required schedules learning content video assets
• Correctly estimate and communicate the time and effort needed to perform tasks.
• Contribute to the conceptualization of projects.
• Edit content in collaboration with the content team to an exceptional standard and create repeatable / streamlined processes for on-going and future project needs
• Ideate, create and manipulate complementary compelling and dynamic animated and static graphics to improve comprehension of filmed learning content and concepts
• Create basic video edits - automated audio syncing, colour correction and grading, audio noise removal, trimming of non-content footage, basic titling and logging of content
• Work with the content team to determine methods to improve learning (notes, multi-windows, illustrations, other learning aids) and technically execute the recommendations throughout the lifecycle of a production
• Ensure logical sequencing and smooth running of content (continuity, lip sync, focus, order of topics, segmentation into clips)
• Create the final cut rendered in appropriate formats
• Be responsible for the backup and archival of final cut content according to SOP guidelines
• Consult and communicate effectively with team members and other company stakeholders and interface with other departments to execute ad-hoc video projects as required
• Handle event requests for recording video, with quick editing turnaround time and suitable quality to enable uploading of clips onto the company’s social media channels
• Identify equipment needs and maintain current equipment (including software / OS)
• Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency

• Collaborate with subject matter experts to analyze training needs and define learning objectives.
• Design, develop and review instructional materials, applying instructional design principles and adult learning theory to create effective and engaging learning experiences.
• Conduct thorough reviews and edits of instructional materials to ensure accuracy, clarity, and alignment with learning objectives.
• Manage multiple projects simultaneously, adhering to project timelines and delivering high-quality learning material.
• Stay up-to-date with emerging trends, tools, and technologies in instructional design and e-Learning.
• Evaluate the effectiveness of instructional programs and make improvements or adjustments as necessary.
• Maintain a database of all training materials.
• Incorporate feedback into instructional design.

• Building and strengthening the delivery and execution of People Ops activities that enhance employee experience.
• Working on end to end exit management (exit interviews, exit clearance, FNF)
• Managing PIPs and grievances
• Partner with other People Ops team members to support the execution of critical work cycles
• Working on employee query handling for different processes (Reimbursement, referrals, etc.)
• Conducting and planning training, engagement sessions, Rewards & Recognition sessions etc.
• Working on data management.

• Work primarily on the global social media page to increase the brand following and engagement. This includes ideation, working on the social calendar, liaising with internal stakeholders and designers, posting, creating timely engagement reports, etc.
• Write sharp and concise ed-tech content that speaks to the US audience
• Create compelling ad copy and work on marketing campaigns
• Perform secondary research and create content for reports on industry trends, emerging tech, etc.
• Ensure consistency of brand tonality across communication
• Work on brochures, mailers, landing pages, banners, etc.
• Proofread brochures and other marketing communication for grammatical errors, sentence structure, etc. Also, set standards and benchmarks, update guidelines whenever necessary and ensure adherence to the brand’s copy style guide